October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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7 Keys to success
By now you have probably been thinking, ‘What are the success factors I need to consider for implementing problem management effectively in my organization? How do I convey the value of problem management to my organization? How will I manage the organizational change aspects of implementing problem management?’
7.1Common success factors
There are seven common success areas to be considered when implementing problem management in any organization. Those categories are:
Vision and leadership
Process
People
Technology and data
Communications
Reporting
Training.
7.1.1Vision and leadership
Establish your vision, purpose and scope for implementing a formal problem management process. Without the establishment and consistent ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.