Problem Management

7   Keys to success

By now you have probably been thinking, ‘What are the success factors I need to consider for implementing problem management effectively in my organization? How do I convey the value of problem management to my organization? How will I manage the organizational change aspects of implementing problem management?’

7.1Common success factors

There are seven common success areas to be considered when implementing problem management in any organization. Those categories are:

• Vision and leadership

• Process

• People

• Technology and data

• Communications

• Reporting

• Training.

7.1.1Vision and leadership

• Establish your vision, purpose and scope for implementing a formal problem management process. Without the establishment and consistent ...