October 2016
Intermediate to advanced
193 pages
4h 46m
English
Content preview from Problem Management
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Preface
One of the characteristics that high-performing IT organizations have in common is that they have a formal and well-defined problem management process. They recognize the need to move beyond the futility of merely resolving recurring incidents, and are determined to invest resources in identifying, documenting, investigating and permanently removing underlying problems from their computing environment.
While incident management focuses on restoring service as quickly as possible, problem management focuses on determining the root cause, identifying temporary workarounds and applying permanent fixes so that incidents do not reoccur. By analysing real-time and historical data, problem management can identify potential failures and correct ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.