Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy

Appendix . List of Acronyms

ACFC—“At the customer, for the customer” projects

ANOVA—Analysis of variance

ASQ—American Society for Quality

BB—Black Belt

C&E—Cause and Effect

CAP—Change Acceleration Process

CEO—Chief Executive Officer

CHC—Commonwealth Heath Corporation

CTQ—Critical to quality metrics

DFSS—Design for Six Sigma

DMAIC—the Define, Measure, Analyze, Improve, Control project sequence

DMADV—the Define, Measure, Analyze, Design, Verify approach to DFSS

DOE—Design of experiments

FMEA—Failure modes and effects analysis

GAAP—Generally accepted accounting practices

GB—Green Belt (someone trained in Six Sigma, but applying it part time)

GE—General Electric Corporation

GR&R—Gauge Repeatability and Reproducibility (measurement system evaluation)

HR—Human Resources ...