October 2004
Intermediate to advanced
352 pages
7h 43m
English
book
Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy
by Ronald D. Snee, Roger W. Hoerl
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Preface
The body of evidence continues to grow. Companies such as GE, Motorola, Honeywell, 3M, Home Depot, J.P. Morgan Chase & Co., Johnson & Johnson, Quest Diagnostics, DuPont, American Express, Ford, and many others have been using Six Sigma to obtain large improvements in business performance that have produced millions of dollars in bottom-line savings. Six Sigma, a process-focused strategy and methodology for business improvement, is a strategic approach that we have seen work across all processes, all products, and all industries. The focus is on improving process performance that results in improved customer satisfaction and bottom-line results.
Six Sigma has been used extensively in improving manufacturing organizations, but only recently ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.