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Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy by Roger W. Hoerl, Ronald D. Snee

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Copyright

Library of Congress Publication in Data: 2004109256

Publisher: Tim MooreExecutive Editor: Jim BoydEditorial Assistant: Richard WinklerMarketing Manager: Martin LitkowskiInternational Marketing Manager: Tim GalliganCover Designer: Sandra SchroederManaging Editor: Gina KanouseProject Editor: Christy HackerdCopy Editor: Keith ClineSenior Indexer: Cheryl LenserCompositor: Jake McFarlandManufacturing Buyer: Dan Uhrig

© 2005 by Pearson Education, Inc.Publishing as Pearson Prentice HallUpper Saddle River, New Jersey 07458

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