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Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy by Roger W. Hoerl, Ronald D. Snee

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Acknowledgments

We are pleased to acknowledge the numerous individuals who provided examples, insights, suggestions, and constructive criticism in the development of this book. These include: Bill English, Jean Cherry, Lisa Douglas, Chris McKenna, John Hagen, and Bruce Tucker. The comments and suggestions made by the reviewers—Steve Bailey, Jim Buckman, Eric Mattenson, Ed Popovich, Rip Stauffer and Doug Zahn—were very helpful in improving the presentation of this material.

Portions of Chapter 8 appeared in an article published by Ron Snee in the June 2004 issue of Harvard Management Update.

We also express our sincere gratitude to Jim Boyd, Christine Hackerd, Keith Cline, Nina Scuderi, and other members of the Financial Times-Prentice Hall publication ...

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