The Impact of Six Sigma Beyond the Factory FloorIntangible ImpactIntegration of Process Design, Process Improvement, and Process ControlThe Essence of Six SigmaDeployment AspectsBreakthrough ImprovementA Systematic and Focused ApproachRight PeopleCommunicationRecognition and Reward PlanManagement Reviews of the Six Sigma InitiativeImprovement ProjectsRight ProjectsProject Management and ReviewsSustaining the GainsRight ResultsProject Tracking and ReportingSix Sigma Methods and ToolsProcess ThinkingProcess VariationFacts, Figures, and DataDMAIC Improvement MethodologyEight Key ToolsStatistical ToolsUser-Friendly Statistical SoftwareCritical Few VariablesRoles of Six Sigma LeadersThe Rest of the StorySummaryReferences