2.4 Process improvement
Nowadays, there is a constant demand from industry for cheaper, better software, which has to be delivered to ever-tighter deadlines. Consequently, many software companies have turned to software process improvement as a way of enhancing the quality of their software, reducing costs, or accelerating their development processes. Process improvement means understanding existing processes and changing these processes to increase product quality and/or reduce costs and development time. I cover general issues of process measurement and process improvement in detail in web Chapter 26.
Two quite different approaches to process improvement and change are used:
The process maturity approach, which has focused on improving process ...
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