This book is a must read for those who want to better understand and improve their processes and it should have great value as a desk reference. The case studies very well illustrate how SPC is used in a variety of industries. Sower shows that “data are all around us”— we just need to be able to recognize the data and know how to apply it to statistical process control (SPC). The discussion of uncertainty, precision, and accuracy is well done. Not only does the book describe the SPC methodology, but it also makes a good case for empowerment down to the lowest level. It reminds us that empowerment really enhances team building and hopefully results in a better product.

—Richard Bozeman, Jr.

Author and Inventor

Retired Chief of the ...

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