April 2012
Beginner to intermediate
256 pages
5h 49m
English
Content preview from The Apple Experience: Secrets to Building Insanely Great Customer LoyaltyBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Notes
Introduction: Enriching Lives
1. YouTube, “Mark Malkoff: Apple Store Challenge,” YouTube, http://www.youtube.com/watch?v=Bo2p82aTQzo (accessed December 31, 2011).
2. Ron Johnson, “What I Learned Building the Apple Store,” Harvard Business Review, November, 21, 2011, http://blogs.hbr.org/cs/2011/11/what_i_learned_building_the_ap.html (accessed December 31, 2011).
3. Ibid.
PART I: INSPIRING YOUR INTERNAL CUSTOMER
1. Nikki Blacksmith and Jim Harter, “Majority of American Workers Not Engaged in Their Jobs,” Gallup, October 28, 2011, http://www.gallup.com/poll/150383/Majority-AmericanWorkers-Not-Engaged-Jobs.aspx (accessed December 31, 2011).
Chapter 1: Dream Bigger
1. Isadore Sharp, Four Seasons: The Story of a Business Philosophy (NY: Penguin ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.