Notes
Introduction: Enriching Lives
1. YouTube, “Mark Malkoff: Apple Store Challenge,” YouTube, http://www.youtube.com/watch?v=Bo2p82aTQzo (accessed December 31, 2011).
2. Ron Johnson, “What I Learned Building the Apple Store,” Harvard Business Review, November, 21, 2011, http://blogs.hbr.org/cs/2011/11/what_i_learned_building_the_ap.html (accessed December 31, 2011).
3. Ibid.
PART I: INSPIRING YOUR INTERNAL CUSTOMER
1. Nikki Blacksmith and Jim Harter, “Majority of American Workers Not Engaged in Their Jobs,” Gallup, October 28, 2011, http://www.gallup.com/poll/150383/Majority-AmericanWorkers-Not-Engaged-Jobs.aspx (accessed December 31, 2011).
Chapter 1: Dream Bigger
1. Isadore Sharp, Four Seasons: The Story of a Business Philosophy (NY: Penguin ...
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