It’s Still All About the CustomerOrder Processing and FulfillmentMired in the Small Parcel DilemmaLogisticsHave a PlanExceptionsManagement of Suppliers and ChannelsBack-end Integration IssuesShippingInternational OrdersFulfillmentKeep the Customer InformedFulfillment ModelsThe Single Website Order ModelKiosk Order ModelThe Drop-Ship ModelSame-Day Home Delivery ModelFulfillment Service Provider Model (FSP)In-Store Fulfillment ModelIn-House SolutionsThe Small- and Mid-sized WebsiteSoftware, etc.Shipping ProceduresLarge and Enterprise WebsitesThe OptionsUpgrading Fulfillment Operations for E-Commerce ActivityUse an Existing Direct-to-Consumer OperationOutsourcingWhen Should You Outsource?What an FSP OffersDrop-shippingRegional Distribution CentersYour Outsourcing PlanIssues Specific to a Small WebsiteHow much does it Cost?The ContractThe ResultsCaveatsConclusion