Part 4
Managing Marketing for Maximum Sales
Everything you do as a manager comes down to the customer. All your work is for nothing if customers don’t buy what your business sells. People in marketing and sales spend their working lives focusing on the customer. Who is the customer? What does the customer want? What will the customer pay for it? When is the customer satisfied? Where can we find new customers? How can we beat our competitors in the fight for customers?
Because customers make or break a business, the human factor dominates marketing and sales more than any other area of business. This makes these areas the most exciting part of business to many people. But marketing and sales are also where business competition can be toughest. ...