A Look BackAre We Doing Better Now?Socializing While WorkingUncooperative Co-Workers Have an Exponentially Negative EffectContentious Workgroups Are Drags on the OrganizationBuilding PartnershipHow Can the Misperceptions Be Uncovered, Confronted, and Corrected?Lay the Foundation Prior to the WorkshopEstablish Workshop Ground RulesA Typical Workshop AgendaAction Example: IT and Its Users