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The EQ Edge: Emotional Intelligence and Your Success, Third Edition
book

The EQ Edge: Emotional Intelligence and Your Success, Third Edition

by Steven J. Stein, Howard E. Book
June 2011
Beginner
368 pages
9h 25m
English
Jossey-Bass
Content preview from The EQ Edge: Emotional Intelligence and Your Success, Third Edition

Chapter 3

Emotional Self-Awareness

“He who knows the universe and does not know himself knows nothing.”

—JEAN DE LA FONTAINE, 1679

DEFINITION:

Emotional self-awareness is the ability to recognize your feelings, differentiate between them, know why you are feeling these feelings, and recognize the impact your feelings have on others around you.2

Consider Sam, the enraged passenger on Flight 107. He was completely unaware of how enraged he was and particularly oblivious to the impact that rage and its accompanying behavior were having on the ticket agent. Certainly, he was unaware how his feelings and behavior were undermining the success of his getting on the next flight.

Consider another example: Art returned home one evening after learning ...

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Publisher Resources

ISBN: 9780470681619