Chapter 13
Problem Solving
“A problem is a chance for you to do your best.”
—DUKE ELLINGTON
DEFINITION:
Problem solving is the ability to find solutions to problems in situations where emotions are involved, and to understand how emotions impact decision making. Problem solving is associated with being conscientious, disciplined, methodical, and systematic in persevering and approaching problems. This skill is also linked to a desire to do one's best and to confront problems, rather than avoid them.1
Susan, a young lawyer, had trouble working her way through the reams of documents that were provided to her for each new case she was assigned. She could eventually pull everything together and see the big picture if she stuck with it, but more ...
Get The EQ Edge: Emotional Intelligence and Your Success, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
