The Game Changer: How to Use the Science of Motivation With the Power of Game Design to Shift Behaviour, Shape Culture and Make Clever Happen

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AND YET … THE BIG MOTIVATION GAP

Genius is 1 per cent inspiration and 99 per cent perspiration.

— Thomas Edison

So far we've established that:

1. motivation is warped, and

2. stuff needs to change, but

3. change is hard.

So how do we kickstart the process of meaningful progress and change?

Constructive Discontent

‘Constructive discontent’ is a fancy way of describing the gap between our present state and our desired future state. This can be explained on the back of a napkin. The explanation will of course be flawed but, like most models, still useful.

Draw a circle on the left-hand side of the page (just like in figure 3.1). That's you. Or your team, or your company, or your customer. It's where things are currently at.

Now draw another ...