In the previous chapter, I showed you how to create troubleshooting guides that can both help guide support personnel through common problems, and their associated fixes, while also maintaining a simple and easy to understand structure. This enables anybody to be able to pick up and run with a troubleshooting case, and it enables you to cover staff absence, vacations, and staff changes.
It’s not just the initial troubleshooting that you need to consider the paperwork for, however, as the whole case, from the first ...
