We’ve already established that most computer users aren’t technically minded. This is a good thing because it’s why you and I have jobs. It can be all too easy though to make assumptions about people, speak to them in your own language, ask them questions they’ll never be able to understand, and just confuse them entirely.
This of course helps nobody, it doesn’t help you and it doesn’t help them because it means the responses you get back will either be misleading, wildly inaccurate, or perhaps even non-existent. It becomes ...
