People often believe that IT Support is about sitting down in front of a PC, printer, or other device, finding the problem, making some scornful comment about how easily this could have been avoided, and then fixing it. In truth, this is a very outdated view and doesn’t relate to the support industry as it exists today.
I have had two careers running in parallel for many years, and both of them fed into one another, and work in tandem. I’m the author of tech books and courseware, with a particular focus on Windows ...
