© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/979-8-8688-0385-7_1

1. An Introduction to IT Support

Mike Halsey1  
(1)
Charente, France
 

There’s often an interesting story as to how people got started with a career in IT Support. In my case I was a tinkerer, I wanted to know what was inside the case and how things were made. This meant that whenever I had access to a computer, be it my own Sinclair ZX81, Spectrum or QL, or the Apple II or IBM PC that my father brought home from work, I would pull it apart to see what it was made of.

It’s possible really that I could have been an engineer though I didn’t have much of an understanding of semiconductors ...

Get The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.