The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024

M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/979-8-8688-0385-7_1

1. An Introduction to IT Support

Mike Halsey¹  

(1)

Charente, France

 

There’s often an interesting story as to how people got started with a career in IT Support. In my case I was a tinkerer, I wanted to know what was inside the case and how things were made. This meant that whenever I had access to a computer, be it my own Sinclair ZX81, Spectrum or QL, or the Apple II or IBM PC that my father brought home from work, I would pull it apart to see what it was made of.

It’s possible really that I could have been an engineer though I didn’t have much of an understanding of semiconductors ...