© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/979-8-8688-0385-7_9

9. The Human Factor

Mike Halsey1  
(1)
Charente, France
 

People are a problem, a big problem. We’ve already established that nothing ever goes wrong with a computer without a human being involved in some way. It can therefore be argued that these people simply should never be allowed to use computers anyway, as they just create work for IT Pros.

That would be the circumstance in an ideal world anyway, but it would have the unhappy side effect or hampering productivity somewhat, we’d all have to go back to farming.

How the Human Factor and Staff Training Affects IT Systems

So why aren’t ...

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