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THE LAWS OF SOFTWARE PROCESS
behavioral traits. At 3.1/3OI, we do not realize the unsuitability of our pro-
cess but at 3.2/3OI we are actively denying it. We are expending energy to
maintain the façade of effectiveness, perhaps in the face of stark evidence
that the process does not work, is not telling us that there are things that
we do not know, and is worthless. Of course, the primary reason for most
people maintaining this position is the same as for 2.2/3OI — we do not like
to be shown as being ignorant. Anthony Finkelstein, in his delightful spoof
on process assessments (The Capability Immaturity Model or CiMM),
described organizations that operated like this as being at the equivalent
of SEI Level minus 2: Lunatic.*
Fourth Order Ignorance: ...