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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Index

Note: Page numbers followed by “f” denote figures; “t” tables; “b” boxes.

A

Acknowledgement tokens, 15–16
Acquaintances, 240, 241
Adjusting a research method, 53, 54
Agitated and annoyed participant
at product’s usability issues, 210b, 211
at prototype’s limited functionality, 201b, 202
at your neutral role, 204
Assists, 46b, 109, 118
direct assist, 110
diversionary assist, 47b, 110, 180, 293
vague assist, 110
Authority, aura of, 14

B

Backup participants, 65, 155, 285, 286
Body language, 30
moderator’s, 30, 39, 49–52
participant’s, 34t
Break, taking a, 26, 26t, 33, 52–53
Building engagement, 49–50, 50f
By the book style, 17, 18t–19t

C

Children, 96, 97
Clarifying a task/question, 44–45
Comfort, 13, 29t, 32–35, 34t
Compensation, 35, 284 ...

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