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The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency by Randal Wilson

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3. Fix the Processes

What Is a Process?

In an ever-changing world one thing remains constant: Organizations are established to produce a product, service, or desired output of some kind. Organizations can be in the form of a service, distribution, design and manufacturing of products, consulting, nonprofit, or government institutions. In any case, resources are at work doing something. As an organization matures, it develops a systematic flow of tasks that will accomplish this desired output. Each task becomes a specific element of work or set of work elements that when completed accomplish the task. The systematic organization of these work elements are referred to as a process. Processes should be one of the most important components of an ...

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