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The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency by Randal Wilson

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9. Tamper-Proof Training

Organizations are more likely to be successful when human resources performing processes, as they were designed, are efficient at completing the processes. To ensure that human resources are at their most efficient, they need to have the right tools to do their job and be placed in a job they are educated for or have experience in, allowing them to perform at their peak. One area that is easily overlooked and underdeveloped is instructing the resource on the details of how to perform a process or training. You have been studying tools that can be used at the managerial level, and one of the most important tools, and fundamental to success, is training. Managers at all levels need to be trained in areas they are responsible ...

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