June 2013
Intermediate to advanced
64 pages
44m
English
book
The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
by Mark Graham Brown, Jonathan Craig
Content preview from The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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iii
Contents
Acknowledgments ........................v
Introduction .............................vii
Part I Questions & Answers .............. 1
Part II The Baldrige Criteria ............. 17
1 Leadership (120 pts.) ................ 18
2 Strategic Planning (85 pts.) .......... 22
3 Customer Focus (85 pts.) ............ 26
4 Measurement, Analysis, and
Knowledge Management (90 pts.) .... 30
5 Workforce Focus (85 pts.). . . . . . . . . . . . 35
6 Operations Focus (85 pts.) ........... 38
7 Results (450 pts.) ................... 42
For Additional Reading .................. 54
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