
THE BALDRIGE CRITERIA
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more effective than pulling information from a
data base.
What Excellent Organizations Do
◾ Communicate up-to-date performance data
using consistent graphics and formats across
the organization.
◾ Use the best custom-designed or packaged
scorecard software on the market to communi-
cate performance data.
◾ Make use of organization intranet sites and
other appropriate methods to communicate
real-time performance data to all necessary
personnel.
◾ Standardize data collection and reporting
methods to ensure consistency and data
integrity.
◾ Regularly evaluate and improve software and
hardware used for data collection, report ...