The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

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Acknowledgments

I would like to thank the following individuals

for their suggestions to improve the rst

edition ofthis book: Carol Pletcher, Cargill;

MartinSmith, New England Telephone;

AnnWolfe, Air Products and Chemicals;

CraigSkrivseth, Appleton Papers. I also wish

to thank JimSpringer of Appleton Papers, who

gave me the idea for this book, and Lynn Berner-

Kilbourn who did an exceptional job of editing

and formatting the original book.

I would also like to thank Michael Sinocchi,

senior acquisitions editor at Productivity Press, for

his outstanding editing over the years.

–MGB