June 2013
Intermediate to advanced
64 pages
44m
English
book
The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
by Mark Graham Brown, Jonathan Craig
Content preview from The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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THE BALDRIGE CRITERIA
29
The criteria in this item also ask about how your
organization creates and maintains a culture that
focuses on the customer. Again, this is some-
thing many organizations talk about but few do
well. Make sure to explain any features of your
approach that makes your customer-focused cul-
ture reality rather than nice words on a plaque.
What Excellent Organizations Do
◾ Develop innovative and useful new/enhanced
products and services to meet the needs and
priorities of key customers.
◾ Tailor new/enhanced products/services to the
specic needs of key customers and market
segments.
◾ Eliminate rules, policies, red tape, and ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.