June 2013
Intermediate to advanced
64 pages
44m
English
book
The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
by Mark Graham Brown, Jonathan Craig
Content preview from The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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THE BALDRIGE CRITERIA
39
6.1 WORK PROCESSES: How do
you design, manage, and improve
your work systems? (45 pts.)
Describe how you design, manage, and improve your
key work processes to deliver products that achieve
customer value and organizational success and sus-
tainability. Summarize your organization’s key work
processes.
What Does This Mean?
This item asks for information on how you do
three things:
1. Design products and processes top meet cus-
tomer and internal requirements.
2. Manage key operational and support processes.
3. Analyze and improve work processes.
What is important for many processes in an
organization is consistency. McDona ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.