June 2013
Intermediate to advanced
64 pages
44m
English
book
The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
by Mark Graham Brown, Jonathan Craig
Content preview from The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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THE BALDRIGE CRITERIA
44
This Item asks for data on factors such as quality,
timeliness, convenience, and other important fac-
tors that link back to customer needs and require-
ments. An airline might report on-time landings; a
hospital would provide clinical outcome measures;
a school might report student test scores or gradu-
ation rates, and a business might report service
problems or defects found in products. This Item
also asks for data on key process measures such as
productivity, waste, production, supplier perfor-
mance, and performance on major projects. Each
industry tends to have its own unique metrics that
are reported here. For example ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.