June 2013
Intermediate to advanced
64 pages
44m
English
book
The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
by Mark Graham Brown, Jonathan Craig
Content preview from The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition
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QUESTIONS & ANSWERS
14
Q: How do the Baldrige criteria apply to a
small organization?
A: The items in the criteria are relevant to a small
business as well as a big corporation or non-prot
What Successful
Organizations Do
Corresponding
Baldrige Items
•Work with suppliers and
vendors to ensure
consistent high-quality
goods and services.
•6.2 Operational
Effectiveness
•Manage customer
relationships to maintain
high levels of satisfaction
on an ongoing basis.
•3.2 Customer
Engagement
•Exhibit good corporate
citizenship; perform well
in areas of public health,
environment, and ethics.
•1.2 Governance and Social
Responsibilities
•Demonstrate excellent ...
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