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CHAPTER NINE

THE SECRETS TO MANAGING DYSFUNCTION

Conscious Prevention, Early Detection, Clean Resolution

Questions Answered in This Chapter

What is dysfunctional behavior?

How do you identify potential dysfunction during the preparation stage?

What are strategies you can take prior to the session to prevent dysfunctional behavior from occurring?

How do you detect dysfunction early?

What are the needs and typical dysfunctions of the different communication styles?

How do you address some of the more common dysfunction types, such as the dropout, the naysayer, the whisperer, and the verbal attacker?

What do you do when something unexpected happens ...

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