Principle 10 

Develop Exceptional People and Teams Who Follow Your Company’s Philosophy

Respect for people and constant challenging to do better—are these contradictory? Respect for people means respect for the mind and capability. You do not expect them to waste their time. You respect the capability of the people. Americans think teamwork is about you liking me and I liking you. Mutual respect and trust mean I trust and respect that you will do your job so that we are successful as a company. It does not mean we just love each other.

—Sam Heltman,* former Senior Vice President of Administration, Toyota Motor Manufacturing North America

SERVANT LEADERSHIP SUPPORTS THE PEOPLE DOING THE VALUE-ADDED WORK

No matter how progressive the company, ...

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