The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer, 2nd Edition

 Principle 11 

Respect Your Value Chain Partners by Challenging Them and Helping Them Improve

Toyota is more hands-on and more driven to improving their own systems and then showing how that improves you. . . . Toyota will do things like level their production systems to make it easier on you. Toyota picks up our product 12 times per day. They helped move presses, moved where we get the water from, trained our employees. On the commercial side they are very hands-on also—they come in and measure and work to get cost out of the system. There is more opportunity to make profit at Toyota. We started with Toyota when we opened a Canadian plant with one component and, as performance improved, we were rewarded, so now we have almost the entire cockpit. ...