Tools and Tactics for Operations Managers (Collection)

17. Finishing Touches

Process Architecture for High Performance Operations

Well, here we are close to the end of the book. This chapter is divided into three sections:

• Values, Principles, and Practices

• Policies, Patterns, Processes, and Procedures

• Parting Shots

The first two sections provide some details on a way of thinking about how work gets done that ensures everyone is on the same page and operating simultaneously with autonomy and focus on what’s important. These sections also provide a structure for constructing the articles that describe the work system promoted by High Performance Operations that followers will create. The last of the three topics requires no special preamble.

Values, Principles, and Practices

Much of my work throughout ...