July 2007
Beginner to intermediate
864 pages
25h 9m
English
book
Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices: A Desk Reference Book for Innovation and Growth
by Lynne Hambleton
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K
KJ Analysis
What Question(s) Does the Tool or Technique Answer?
What matters to your customers? What are the natural groupings, categories, or affinities of a large number of topics, ideas, and quotations, and how can you best translate the verbal input into requirements?
A KJ Analysis helps you to
• Discover and clarify customer requirements
• Organize and categorize large volumes of language-based data (that is, text or verbal input)
• Show a “parent-child” relationship between more detailed ideas to their higher-order theme, also called Affinity groupings
• Translate the input into customer requirements
Alternative Names and Variations
This tool is also known as
• Affinity diagram or chart
Variations on the tool include
• House of Quality ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.