July 2007
Beginner to intermediate
864 pages
25h 9m
English
By Sy Zivan
This article describes how functional and overall enterprise performance may be improved through the use of Benchmarking, a process that utilizes performance indices and Benchmarking partners to uncover leading practices. Executives typically defend their familiar and current methods and practices, especially within an industry that lacks competitive pressures. Such arrogance and lethargy propagates limited vision and stagnancy.
Benchmarking compares areas of an enterprise to similar work performed by other, hopefully better-performing, practitioners. It is designed to help executives overcome managerial arrogance and lethargy. Leading practices are uncovered through researching how other ...
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