book

Twelve Keys to Sustainable Company Success

by William Christopher, Carl Thor

April 2023

Intermediate to advanced

162 pages

2h 47m

English

Productivity Press

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What’s HappeningWhat Can HappenHow to BeginVisionMissionKey Performance AreasCompany MissionUnit MissionsImportant Ideas in Key 1
VisionExternal AppraisalInternal AppraisalIdentification and Choice of Main StrategiesTranslation of Strategies into ActionCommunication of StrategyImportant Ideas in Key 2
EmpowermentTeamworkRecognition and RewardTraining and DevelopmentImportant Ideas in Key 3
Customer RequirementsWho is the Customer?Important Ideas in Key 4
Business Process ImprovementIdentify and Eliminate WasteContinuous Improvement ToolsImportant Ideas in KEY 5
What is Innovation?CreativityBrainstormingDivergent ThinkingRandom Word PlayJanusian ThinkingBioheuristicsContrarian ThinkingCreating a Climate for InnovationContinuous Improvement Plus InnovationImportant Ideas in Key 6
Sources of MeasuresTypes of MeasuresFinancial MeasuresQuality MeasuresProductivity MeasuresDelivery MeasuresEmpowerment MeasuresUse of MeasuresImportant Ideas in Key 7
Basic Management EconomicsApplied Management EconomicsVariable CostsFixed CostsPeople CostsCapital CostsProgrammed Fixed CostsTotal Fixed CostsAn Income ModelManaging Sales RevenueImportant Ideas in Key 8
What are the Company’s Environments?Commercial EnvironmentEconomic EnvironmentTechnical EnvironmentSocial EnvironmentPolitical EnvironmentEducational EnvironmentEcological EnvironmentAsk “Why?” Five TimesWhat Can My Company Do?Important Ideas in Key 9
ExamplesManaging OutcomesMeasuresPublic Sector OutcomesImportant Ideas in Key 10
BenchmarkingStrategic BenchmarkingBusiness Process BenchmarkingPartnering and Knowledge ManagementImportant Ideas in Key 11
ChangesTwelve KeysRecognitionPay for PerformanceCelebrationImportant Ideas in Key 12

Content preview from Twelve Keys to Sustainable Company Success

Preface

Change Predominates!

Change (real and imagined) drives political discussion. Technological change alters our lives. Globalization changes our businesses. Professional sports have new “change” stories every month. Even the grocery store is a hotbed of change. And, on a much bigger scale, there is environmental change to deal with.

Thus it should not be surprising that this is the fourth collaboration between Bill and Carl, over a period of sixteen years, each one being driven by our changed perceptions about what the business world needs to hear from us (whether they realize it or not). In 1993, we published the massive (1,392 pages) “Handbook for Productivity Measurement and Improvement” (Productivity Press). It was a compendium of ...