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Understanding the Network: A Practical Guide to Internetworking by Martin J. Michael

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Developing Troubleshooting Skills

Some individuals are born troubleshooters. For the rest of us, however, troubleshooting (like everything else) is a skill that is learned. The development of troubleshooting skills is essential to the success of any network administrator. A large part of the development of these skills happens naturally over time as your understanding and experience with the different technological aspects of computer networking grow. Although technical knowledge is important, however, your ability to ask the right questions when problems arise, and to be able to listen and understand the answers to those questions, is the most important (and often the hardest) troubleshooting skill any technical professional must develop. ...

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