January 2006
Intermediate to advanced
260 pages
6h 8m
English
Content preview from Winning Through InnovationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 5
LEVERAGING CULTURE FOR INNOVATION AND COMPETITIVE ADVANTAGE
WHAT IS FEDERAL EXPRESS’S COMPETITIVE ADVANTAGE in the air package industry? Not price. Rather, there is a widely shared perception by its customers that it will, in the words of an old advertisement, “Absolutely, positively get it there overnight.” A belief in this reliability is what differentiates FedEx from the competition. One large firm has a corporate contract with a competitor. But managers told us that for really critical deliveries, they relied on FedEx—even if they had to pay for it themselves.
If reliability is a key to competitive advantage at FedEx, what critical tasks ensure it? Undoubtedly, there are many, including the need to invest in the latest technology, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.