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Introduction: Fundamentals of an
Operational Excellence Management System
In this section, the authors identify and discuss seven fundamentals essential
for organizations to achieve operational excellence in their business. These
fundamentals, although not new, limit the potential for the organization
to achieve excellence if not properly and adequately addressed. To achieve
operational excellence, businesses must take a disciplined approach toward
ensuring that these fundamentals are addressed in a sustained and consis-
tent manner across the business. Failure to adopt a disciplined approach to
addressing these fundamentals can result in substa ...