
130 7 Fundamentals of an Operationally Excellent Management System
likely to be found across multiple business units. Such gaps require
a complete evaluation of the process and the application of a series of
actions to ensure the gaps identied are closed. For example, a PACA
nding may require the need for a new or updated procedure that
requires a MoC process be followed. This may further entail train-
ing users, follow-up training, assurance verication, and assigning
accountabilities for the entire process.
Care must be taken to ensure that all ndings are assigned the right cor-
rective action. Failure to do so will result in a perpetuation ...