7 Fundamentals of an Operationally Excellent Management System

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12

Fundamental 7: Networks and

Communities of Practice for Continuous

Improvements and Shared Learning

12.1 Introduction

Studies show that 90 to 95% of workplace incidents are avoidable and 80 to 85%

are repeated. Learning from events is an effective means for reducing repeat

incidents and cost while improving operating reliability and performance.

Learning from incidents, knowledge generated from best practices, and con-

tinuous improvements seldom make it to the front line where such learning

can be benecial in preventing incidents. More importantly, shared learning

is the last remaining low-hanging fruit for sustained improvements in rel ...