January 2015
Intermediate to advanced
456 pages
11h 1m
English
book
7 Fundamentals of an Operationally Excellent Management System
by Chitram Lutchman, Douglas Evans, Waddah Shihab Ghanem Al Hashemi, Rohanie Maharaj
Content preview from 7 Fundamentals of an Operationally Excellent Management System
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216 7 Fundamentals of an Operationally Excellent Management System
Factors Inuencing Selection of Frontline Supervisor
1. Length of service with the organization
2. Amount of training the worker has been exposed to
3. Reliability of the worker in completing work
4. Attendance of the worker
5. Technical skills and competence of the worker
6. e age of the worker
7. Relationship with middle managers
8. Relationship with frontline co-workers
9. Personality
10
.Availability to assume the role
Source: Lutchman, Maharaj, & Ghane
m
(2012)
217Workshop Fundamentals
Developing the Frontline Supervisor
1. On-boarding
⚬ Period when the worker is new to the role
⚬ Ideally a pre-job period exercise
⚬ Frontline supervisor is not yet performing
supervisory work in the rol
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