May 2020
Intermediate to advanced
224 pages
5h 28m
English

There is a lot of rich literature about communication; and we share some of our favorite sources below.
Articles
The following articles describe tools for analyzing conversations, only some of which were included in this book.
•Eight Behaviours for Smarter Teams by Roger Schwarz (https://www.csu.edu.au/__data/assets/pdf_file/0008/917018/Eight-Behaviors-for-Smarter-Teams-2.pdf)
•“Putting the ‘Relational’ Back in Human Relationships” by Diana McLain Smith (https://thesystemsthinker.com/putting-the-relational -back-in-human-relationships/)
•“To the Rescue” by Roger Martin from the Stanford Social Innovation Review (https://ssir.org/articles/entry/to_the_rescue ...
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