April 2022
Intermediate to advanced
288 pages
7h 58m
English
There are a number of behavioural and mindset attributes that clearly run alongside much of the process and ways of working that I’ve discussed in this book and we might think of these as essential enablers. For example, the ability to combine evidence-based decisioning through data with human empathy, particularly in the context of understanding customer needs. A mindset that is customer-obsessed. An attitude that is biased for action and always looking to combine customer value with business results. Beyond this however, there are a number of important cultural behaviours that truly enable an agile marketing team to learn fast, collaborate well and deliver exceptional ...
Read now
Unlock full access