Foreword
You might well ask why this book has a foreword from someone based in (Old) South Wales working in a higher education institute in Ireland. Well, the answer, to misquote slightly, is that it boldly goes where no book has gone before. I have been working in the improvement arena now for over 30 years and, like Brad, was heavily influenced by TQM (total quality management) and JIT (just-in-time) before spending many years running the Lean Enterprise Research Centre (LERC) at Cardiff University. At LERC, we had a number of aims, always taking a contingent approach to the topic. One such aim was to research how improvement could be applied right across the whole organization. Over the years, I have found many great examples in different ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access