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Application Administrators Handbook
book

Application Administrators Handbook

by Kelly C Bourne
September 2013
Intermediate to advanced content levelIntermediate to advanced
626 pages
22h 15m
English
Morgan Kaufmann
Content preview from Application Administrators Handbook
Chapter 21

Leveraging the Vendor Relationship

Abstract

Application Administrators and organizations that license software from a third-party vendor are in a long-term relationship with the vendor. This chapter describes licensing models like single-user license, server license, per-processor license, concurrent user license, and per-seat licenses. What support does the vendor offer for their software? Alternatives to vendor support are described.

Key Words

vendor; relationship; licensing; licensing models; license limitations; nonproduction environments; maintenance fees; maintenance contract; fixes vs. enhancements; tech support; Support Desk; support levels; updates; patches; training; alternatives to vendor support; knowledge transfer ...

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Publisher Resources

ISBN: 9780123985453