Chapter 21

Leveraging the Vendor Relationship

Abstract

Application Administrators and organizations that license software from a third-party vendor are in a long-term relationship with the vendor. This chapter describes licensing models like single-user license, server license, per-processor license, concurrent user license, and per-seat licenses. What support does the vendor offer for their software? Alternatives to vendor support are described.

Key Words

vendor; relationship; licensing; licensing models; license limitations; nonproduction environments; maintenance fees; maintenance contract; fixes vs. enhancements; tech support; Support Desk; support levels; updates; patches; training; alternatives to vendor support; knowledge transfer ...

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