Cloud computing solutions are implemented using service management frameworks. In designing any solution, the cloud solution architect must account for how well the organization is prepared to manage, operate, and continually improve that service. The most widely adopted industry standard process for efficiently and effectively providing IT service management (ITSM) is based on the Information Technology Infrastructure Library (ITIL). ITIL structures ITSM into four domains:
- IT infrastructure: The technology components directly related to an IT service, for example, a Red Hat Enterprise Linux (RHEL) OS instance running on a server.
- Supporting services: The underlying infrastructure required to operate the customer-facing ...
